Blackcomb Lodge is currently closed for renovations and will reopen on November 27. Reservations are open for stays from November 27.
Blackcomb Lodge
604-932-4155 Book Now
Blackcomb Lodge

Terms and Conditions

These terms explain the rules for booking and staying at Blackcomb Lodge, and for using our website.

Effective date: November 4, 2026

1. About these terms

Blackcomb Lodge is a boutique hotel at 4220 Gateway Drive, Whistler, British Columbia. In these terms, “we”, “us” and “our” mean Blackcomb Lodge, and “you” means the person making a booking, each guest staying with you, and anyone using our website.

By making a reservation, staying with us or using blackcomblodgedirect.com, you agree to these terms. If you do not agree, please do not book or use the site. Our Privacy Policy explains how we handle your personal information.

2. Booking, rates and payment

  • Who can book: you must be at least 21 years old to make a reservation, and you must be staying in the room. You confirm the information you give us is accurate.
  • Rates: all rates are in Canadian dollars. A resort fee is charged on every stay and is added to the room rate. Applicable taxes, including GST, PST and the municipal and regional district tax, are also added. The resort fee, taxes and total price are shown before you confirm your booking.
  • When you pay: no payment is taken when you book. Your card is charged for your stay on the date set by your rate plan’s cancellation terms. For example, if your rate has a 14-day cancellation policy, your card is charged 14 days before arrival.
  • Payment: we accept the payment cards shown at booking. A valid card is needed at check-in to guarantee the room and cover any incidental charges or damages.
  • Booking confirmation: your booking is confirmed only when you receive a confirmation from us. Please check it and tell us straight away if anything is wrong.
  • Best rate for booking direct: our best published rates are available on our website and by phone. Offers and rates on third-party sites may follow the terms of that site as well as ours.
  • Group bookings: bookings for several rooms or large groups may need a separate agreement. Please contact us.

3. Cancellations, changes and no-shows

Our cancellation policy depends on the rate plan you book. Each rate plan has its own cancellation terms, including how far ahead you must cancel and when your card is charged and whether your stay is refundable. Some rates, such as special offers and promotional rates, may be non-refundable or have stricter terms.

The cancellation terms for your rate are shown before you confirm your booking and again in your confirmation email. By booking, you agree to the terms of the rate plan you chose. If you are unsure, please contact us before you book.

  • Charges: if you cancel before the deadline in your rate plan, your card is not charged. If you cancel after it, your card is charged for the stay as set out in your rate plan.
  • No-show or leaving early: if you do not arrive, or you leave before your check-out date, you may be charged for the whole stay, or the part of it we cannot re-let, as set out in your rate plan.

To cancel or change a booking, please call us on 604 932 4155 or use the link in your confirmation email. Changes depend on availability and may change the rate.

4. Your stay

  • Check-in and check-out: check-in is from 4:00 PM and check-out is by 11:00 AM. If you need an earlier check-in or a later check-out, please ask us, and we will help if we can. Late check-out may carry a fee.
  • ID and card: please bring government-issued photo ID and the payment card used for the booking.
  • Occupancy: the number of guests in a room must not exceed the maximum shown for that room type. Extra guests may be charged a fee or refused.
  • Pets: we are a dog-friendly hotel. Pets are welcome in selected rooms, and a pet fee may apply. Please tell us at booking, keep your dog under control, do not leave it alone in the room, and clean up after it. You are responsible for any damage or extra cleaning.
  • No smoking: all rooms and indoor areas are non-smoking, including cannabis and vaping. A cleaning fee will be charged if we find evidence of smoking.
  • Quiet hours and conduct: please respect other guests and our neighbours, especially at night. We may ask you to leave, without a refund, if you disturb others, break the law, or put anyone’s safety at risk.
  • Damage and loss: you are responsible for any damage to the room or property caused by you or your guests. A security deposit of $250 is taken at check-in to cover possible damage to the room. It is returned to your card after check-out if the room is in good condition, and we may keep all or part of it to cover damage or missing items. We may also charge the card on file for any further costs. We are not responsible for lost or stolen belongings, so please keep valuables with you.
  • Pool and hot tub: you use the pool and hot tub at your own risk, follow the posted rules, and supervise children at all times. Children must be accompanied by an adult.
  • Parking: parking is available for guests, subject to availability. Vehicles are left at the owner’s risk.
  • Security cameras: we have cameras in our common areas for safety. Please see our Privacy Policy for details.

5. Using our website, special offers and promo codes

  • Using the site: you may use blackcomblodgedirect.com for lawful, personal purposes, such as finding information and making a booking. Please do not misuse it, try to break into it, copy it in bulk, or use it to send spam or harmful code.
  • Our content: the text, photos, logos, designs and other content on the site belong to Blackcomb Lodge or our partners and are protected by copyright. Photos credited to others, such as Tourism Whistler, belong to them. You may not copy or reuse our content without our written permission.
  • Accuracy: we work to keep the site accurate and up to date, but descriptions, photos, rates and availability may change or contain mistakes. We may correct errors, including in a rate or a booking, and will contact you if this affects you.
  • Guest photos: if you send us photos for the site, you confirm they are yours and give us permission to feature them with credit to you, as explained when you send them.
  • Special offers and promo codes: offers and codes, including any returning guest offer, apply only to direct bookings made with us, for the dates and room types stated, while available. They cannot be combined with other offers and have no cash value. We may withdraw or change an offer at any time, but not for a booking already confirmed.
  • Links to other sites: our site may link to other websites. We are not responsible for their content or practices.

6. Liability, governing law, changes and contact

Liability. We take reasonable care of our guests and property. To the extent the law allows, we are not liable for loss or damage that we could not reasonably have prevented, or that results from events outside our control, such as severe weather, road or highway closures, power or water outages, natural events or government orders. Nothing in these terms limits any right you have under law that cannot be limited.

If we cannot provide your room. If we cannot honour your booking for a reason outside our control, we will try to offer you a similar room nearby, or refund what you have paid.

Governing law. These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute is decided by the courts of British Columbia.

Changes. We may update these terms from time to time. The version on our website with the latest effective date applies to new bookings, and your booking is covered by the terms that applied when you made it.

7. Contact us

Blackcomb Lodge
4220 Gateway Drive, Whistler, BC
Phone: 604 932 4155
Website: blackcomblodgedirect.com