Privacy Policy

Effective date: November 4, 2026

1. Who we are

Blackcomb Lodge is a 71-room boutique hotel at 4220 Gateway Drive, Whistler, British Columbia. In this policy, “we”, “us” and “our” mean Blackcomb Lodge. This policy applies to our website (blackcomblodgedirect.com), our reservations by phone, email and in person, our guest stays, and our marketing emails.

We follow British Columbia’s Personal Information Protection Act (PIPA) and, where it applies, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

We collect the following, depending on how you deal with us:

Contact details: your name, address, phone number and email address.
Reservation details: your stay dates, room type, number of guests, special requests and booking history.
Payment details: payment card information, taken securely by our payment provider. We do not keep full card numbers on our own systems.
Identification: where required for check-in, such as the name on your ID and your vehicle licence plate if you park with us.
Stay information: your preferences, requests and any feedback or reviews you give us.
Website and device information: your IP address, browser type, pages visited and cookies, when you use our website.
Communications: your emails, calls, messages and form submissions to us.
Photos you send us: if you choose to share photos for our website or social channels.

Security camera footage: we have cameras in our common areas, such as the lobby, hallways and entrances, for the safety and security of guests, staff and property. They record video, and do not record sound. We do not have cameras inside guest rooms or washrooms. Signs tell you where cameras are in use.

We do not knowingly collect more than we need, and we do not ask for sensitive information unless it is necessary to serve you, such as an accessibility requirement you tell us about.

3. How we collect and use your information

We collect information directly from you when you book, check in, contact us, join our email list or use our website. We may also receive it from online travel agencies and booking platforms when you book with us through them.

We use it only for the following purposes:

To make and manage your reservation, check you in and look after your stay.
To take payment and prevent fraud.
To answer your questions and requests.
To send booking confirmations, pre-arrival details and thank-you messages.
To send offers and news, but only if you have agreed (see section 7).
To improve our website, services and guest experience.
To keep our guests, staff and property safe and secure, including through security cameras in our common areas.
To meet our legal, tax and accounting obligations.

If we want to use your information for a new purpose, we will ask for your consent first, unless the law allows otherwise.

By booking a stay, using our website or giving us your information, you agree to us collecting, using and sharing it as described in this policy. You can withdraw your consent at any time, subject to legal and contractual limits (see section 12). If you withdraw consent, we may not be able to provide some services, such as a reservation.

We do not sell your personal information. We share it only with:

Service providers who work for us: for example our property management and booking system, payment processors, website host, email marketing platform, and IT support. They may use your information only to provide their service to us.
Online travel agencies and booking platforms: where you booked through them.
Authorities and advisers: where the law requires, or to protect our rights, guests or property. This includes our lawyers, accountants and insurers.
A buyer or successor: if Blackcomb Lodge is sold or its management changes, your information may transfer to the new owner or manager, who must protect it under this policy or an equivalent one.

5. Storing information outside Canada

Some of our service providers, such as our email platform, booking system and website host, store information on servers in other countries, including the United States. Your information is then subject to the laws of that country and may be accessed by its courts or authorities. We choose providers with appropriate safeguards and require them to protect your information. If you have questions about this, contact us using the details in section 13.

6. Cookies and website analytics

Our website uses cookies and similar tools to make the site work, remember your choices and understand how visitors use it. Some of these are provided by third parties, such as analytics and booking tools. You can block or delete cookies in your browser settings, though parts of the site, such as booking, may not work properly without them.

7. Marketing emails

We send offers and news by email only to people who have agreed to receive them, in line with Canada’s Anti-Spam Legislation (CASL). This includes past guests who have given us their consent. Every marketing email includes our contact details and an unsubscribe link, and we act on unsubscribe requests promptly, within 10 business days. Unsubscribing from marketing will not stop essential messages about a booking.

8. How long we keep your information

We keep your information only as long as we need it for the purposes in this policy, or as the law requires. Booking and financial records are generally kept for 6 years to meet tax and accounting rules. Marketing details are kept until you unsubscribe or ask us to delete them. Security camera footage is kept for 1 month and then deleted, unless it is needed to look into an incident. Only authorized staff can view it, and we share it with the police or other authorities only where the law allows or requires. When we no longer need information, we securely delete or anonymize it.

9. How we protect your information

We use reasonable physical, technical and organizational safeguards to protect your information, including secure payment processing, restricted staff access and password-protected systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm to you, we will tell you and the authorities as the law requires.

10. Children

Our website and booking services are for adults. We do not knowingly collect personal information from children under 16 without a parent’s or guardian’s consent. If you believe we have, contact us and we will delete it.

11. Links to other websites

Our website may link to other sites, such as booking partners, maps and social media. We are not responsible for their privacy practices, so please read their policies.

12. Your rights

You have the right to:

Ask what personal information we hold about you and how we use it.
Ask for a copy of your information.
Ask us to correct anything that is wrong or incomplete.
Withdraw your consent to our using or sharing your information, or ask us to delete it, subject to legal and contractual limits.
Unsubscribe from marketing emails at any time.

To make a request, contact us using the details below. We may need to confirm your identity first, and we will reply within the time the law allows, normally within 30 days.

13. Contact us

For questions, requests or concerns about this policy or your information, contact our management team:

Blackcomb Lodge, Attention: Management (Privacy)
4220 Gateway Drive, Whistler, BC
Phone: 604 932 4155
Website: blackcomblodgedirect.com

If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).

14. Changes to this policy

We may update this policy from time to time. The latest version is always on our website with its effective date at the top. If we make a significant change, we will notify you in a suitable way, such as an email or a notice on our website.